Most asked FAQs for our store: If you don’t see an answer to your question, please call or email us.
How do I contact FedEx, UPS or DHL directly?
FedEx - 1-800-463-3339 or Ponderay ground terminal 208-265-1220
UPS – 1-800-742-5877
DHL - 1-800-225-5345
FedEx contacted me and told me I needed to pick up a package. Do you have my package?
We are the retail location for FedEx and do not have packages here unless you specifically shipped your package to our store. You can contact FedEx directly by calling their 800 number - 1-800-463-3339 or try the Fedex Ground terminal in Ponderay 208-265-1220.
What time does FedEx pickup for overnight shipping?
Monday - Friday the pickup is 3:00 pm. Saturdays the pickup is 11:00 am
If you are here by 3:00pm on Monday - Friday or 11:00 am on Saturday, your package will go out that day.
Do you sell packing materials?
Yes, we sell over 70 box sizes, bubble wrap and packing peanuts.
Can you pack my items for me?
Yes, that is our specialty. We have 16 years of expertise packing items for people to make sure their items arrive at the delivery address in perfect condition.
What about packing fragile items or pictures?
We are packing experts and know exactly how to pack your items. We used foam corner blocks, bubble wrap, and packing peanuts on every picture we ship.
Can you ship large items?
We have the ability and the shipping methods to ship pretty much anything. If we can’t ship your item by FedEx or UPS, we have multiple freight companies we can use.
Can l bring in used packing materials to recycle?
Yes, please bring in your used clean packing peanuts, bubble wrap, or air bubble packets. We recycle as much as we can when packing items. Sorry but we do not recycle boxes.
Do you always give out candy with each shipment?
Yes, we hand out a York Peppermint Patty to each person that ships with us through our store.