FAQs

 

Most asked FAQs for our store:        If you don’t see an answer to your question, please call or email us.

 

How do I contact FedEx, UPS or DHL directly?

FedEx - 1-800-463-3339

UPS – 1-800-742-5877

DHL - 1-800-225-5345

FedEx contacted me and told me I needed to pick up a package.  Do you have my package?

We are not owned by FedEx and do not have packages here unless you specifically shipped your package to our store.  You can contact FedEx directly by calling their 800 number -  1-800-463-3339

What time does FedEx pickup for overnight shipping?

If you are here by 3:00pm, your package will go out that day.

Do you sell packing materials?

Yes, we sell over 70 box sizes, bubble wrap and packing peanuts. 

Can you pack my items for me?

Yes, that is our specialty.  We have 14 years of expertise packing items for people to make sure their items arrive at the delivery address in perfect condition.

 What about packing fragile items or pictures?

We are packing experts and know exactly how to pack your items.  We used foam corner blocks, bubble wrap, and packing peanuts on every picture we ship.

Can you ship large items?

We have the ability and the shipping methods to ship pretty much anything.  If we can’t ship your item by FedEx or UPS, we have multiple freight companies we can use.

Can l bring in used packing materials to recycle?

Yes, please bring in your used clean packing peanuts, bubble wrap, or air bubble packets.  We recycle as much as we can when packing items.  Sorry but we do not recycle boxes.

Do you always give out candy with each shipment?

Yes, we hand out a York Peppermint Patty to each person that ships with us through our store.